Nondiscrimination

Nondiscrimination

Discrimination is against the law 

Magellan Complete Care of Arizona follows the law. We treat all people equally. We do not discriminate against anyone based on: 

  • Race
  • Color
  • National origin
  • Age
  • Disability
  • Sex

We provide no-cost help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:  

  • Qualified sign language interpreters 
  • Written information in many formats. These may include: 
    • Large print
    • Audio
    • Accessible electronic formats
    • Other formats

We also provide no-cost language services to people whose first language is not English. We offer: 

  • Qualified interpreters
  • Information that is written in other languages

Contact us at 1-800-424-5891 (TTY 711) if you need any of these services. 

If you believe we have not provided these services or discriminated in another way, you can file a grievance with:  

 

Civil Rights Coordinator, Corporate Compliance Department 
8621 Robert Fulton Dr.    

Columbia MD 21046 

1-800-424-7721 (TTY 711)

Fax: 410-953- 5207 

compliance@magellanhealth.com 

You can file a grievance in one of three ways:

  • By mail
  • By fax
  • By email

The civil rights coordinator is available if you need help with any of this.  

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may do this by mail or phone. 

U.S. Department of Health and Human Services 

200 Independence Avenue, SW 

Room 509F, HHH Building 

Washington, D.C. 20201  

800-368-1019

TDD: 800-537-7697 

Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.