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Getting started

New to Magellan Complete Care of Arizona? We’re here to help. Here are some frequently asked questions to help you get started and understand how to use your benefits. If you need more help, give us a call at 800-424-5891 (TTY 711).

Frequently Asked Questions

Q: Can I still see my current doctor or provider if I switch to MCC of AZ?

A:   We work with a large number of doctors and providers in the central part of Arizona. If he or she works with us, we can help you set up an appointment.

If your doctor or provider doesn’t currently work with us, we can reach out to him or her to see if he or she would like to start working with us.

Q:  How do I choose a PCP/provider?

A:   Finding a primary care provider or other provider is easy. You can use our online provider directory to search for a provider near you. Or you can call Member Services at 800-424-5891 (TTY 711).

Q: I was assigned a PCP. Can I change it to a different one?

A:   Yes, you can use our online provider directory to search for a different PCP near you. Once you find a PCP you’d like to see, call us at 800-424-5891 (TTY 711) to let us know this is the PCP you want assigned to you.    

Q: How do I get my medicine? 

For new medicines: When you get a prescription from your doctor, ask him or her to send your prescription to a pharmacy near you that works with MCC of AZ. You’ll find this list in the online provider directory. Or you can take the prescription to the pharmacy and drop it off yourself.

For medicines you already take:  If you already have medicines at a pharmacy that’s not on our list, you’ll need to pick one on our list. Then simply ask the new pharmacy MCC of AZ works with to get the prescription from your old pharmacy.    

Q: Can I get a ride to my appointments? 

A: Yes, as a member of MCC of AZ you can get a ride to any covered service. Please call Member Services at 800-424-5891 (TTY 711) Monday through Friday from 8 am. to 6 p.m. local time. Choose your preferred language to start, then press "4" for member, followed by "1" to schedule a ride. Please call at least 72 hours before your visit.

Q: What changes have been made to my member ID card?

A: Starting September 5, 2019, there will only be one member ID number - this is your AHCCCS member ID number. Your new member ID card will also have our updated claims P.O. Box.

Q: Why are you making these changes to my member ID card?

A: We updated some of the fields to make it easier for you, your doctors and other providers to use the information. These changes to your ID card will not affect your health benefits with us.

Q: What do I use my member ID card for?

A: Take your member ID card when you go to the doctor, urgent care or emergency room or when you go to the pharmacy to fill a prescription. Your member ID card has important information that helps the doctors, facilities and pharmacies know that you have benefits with MCC of AZ. Your member ID card also has important phone numbers and website information. Keep your ID card with you at all times.