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Arizona Wildfires - impacted members please call 1-800-424-5891 (TTY 711)

My plan

Your benefits and services

With your Medicaid or KidsCare benefits, you get services like:

  • Primary care provider (PCP) and specialist visits
  • Prescriptions
  • Hospital services
  • Emergency care
  • Pregnancy care
  • Behavioral health services
  • And more!

You can find a full list of benefits and services in your member handbook.   

Getting your medicine

For new medicines: When you get a prescription from your doctor, ask him or her to send your prescription to a pharmacy near you that works with MCC of AZ. You’ll find this list in the Provider Directory. Or you can take the prescription to the pharmacy and drop it off yourself.

For medicines you already take:  If you already have medicines at a pharmacy that’s not on our list, you’ll need to pick one on our list. Then simply ask the new pharmacy MCC of AZ works with to get the prescription from your old pharmacy.  

If you have questions about your benefits or medicines, call us at 800-424-5891 (TTY 711). 

MCC of AZ has a list of covered drugs that we select with the help of a team of doctors and pharmacists. This is called a preferred drug list. Click on the "Preferred Drug List" menu item above or here to go to the Preferred Drug List page for more information.

Your member ID card

MCC of AZ Member ID Card (front)MCC of AZ Member ID Card (back)








Take your member ID card when you go to the doctor, urgent care or emergency room or when you go to the pharmacy to fill a prescription. Your member ID card has important information that helps doctors, facilities and pharmacies know that you have benefits with MCC of AZ. Your member ID card also has important phone numbers and website information. Keep your ID card with you at all times.

Do you need a ride to your appointments?

You can get a ride to any covered service. Please call Member Services at 800-424-5891 (TTY 711) Monday through Friday from 8 a.m. to 6 p.m. local time. After choosing the member option, follow the prompts and we will connect you with someone to help you set up a ride to your covered services. Please call at least 72 hours before your visit.

Integrated Health NeighborhoodSM

MCC of AZ is a person-centered, community-focused health plan. We put you at the center of what we do. That’s why we’ve created the Integrated Health NeighborhoodSM, where our team works with members to coordinate healthcare, connect with local resources and get services.

Protected health information (PHI)

Consent to Release Protected Health Information (PHI) Form (PDF)

Medically Necessary Non-Emergency Transportation (NEMT) Services

Medically Necessary Non-Emergency Transportation (NEMT) Services (PDF)


We provide no-cost help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

  • Qualified sign language interpreters 
  • Written information in many formats. These may include: 
    • Large print
    • Audio
    • Accessible electronic formats
    • Other formats

We also provide no-cost language services to people whose first language is not English. We offer: 

  • Qualified interpreters
  • Information that is written in other languages

Contact us at 1-800-424-5891 (TTY 711) if you need any of these services.


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